Who Can Get Help
- If your water, gas or electricity is at risk of disconnection or has been disconnected.
- If you have an eviction notice for income-based housing (Section 8, MDHA, Urban Housing, etc.).
- You must be a Davidson County resident or Nashville Electric Service customer.
- Priority is given to single-parent families, seniors and community members with disabilities.
When To Apply
Our Online Application is open every Monday at 9AM. It will remain open only until we have received the maximum amount of applications that may be processed in one week. We recommend applying as close to 9AM as possible. Applications can also be submitted in person at our office on Monday or Tuesday from 9AM-2PM. If you are 75 or older or medically homebound, please call (615) 269-6835 to make arrangements.
Where To Apply
Emergency Assistance Program FAQ
Q: Do you have funds?
A: NeedLink budgets carefully so that we never run out of funds completely. A committee meets each week to determine how many applicants we can help with the funding that is available.
Q: How long does it take to get help?
A: It may take up to 10-15 business days to receive an update on your application. All applicants will be notified as soon as possible once a decision has been made. Thank you for your patience.
Q: How do you decide who to help?
A: We have enough funding to help about 4 out of every 10 applicants. Our committee carefully considers each situation. Elderly people, those with life-threatening medical conditions, families with very young children, and people whose service has been disconnected are our highest priorities. We also consider your payment history, the amount of your bill, and your ability to maintain housing and utility services once you receive assistance.
Q: Other than availability of funding, are there reasons someone would not receive help?
A: We are unable to help in the following situations:
- Your bill is very high.
- There is an underlying issue, such as a water leak, that is not being resolved.
- You have written a bad check that has not been paid off yet.
- Your account has been marked for fraud or theft of service.
- You provide incomplete or inaccurate information on your application.
- You have an old balance on an inactive account or at an old address. (We may be able to help with a deposit once this is paid.)
- You do not have a plan to pay the following month’s bill.
- You or someone in your house has received help from NeedLink within the past 12 months.
Q: Can you pay a deposit?
A: Yes. If funding is available, we may be able to help with your deposit. You must be establishing service in your own name and must use the deposit within two weeks. All past-due balances must be paid before your deposit can be paid.
Deposits are primarily for utility services. However, if a small amount is keeping you from moving into income-based housing, we may be able to assist with your deposit or help you locate resources.