Who Can Get Help
- If your water, gas or electricity is at risk of disconnection or has been disconnected.
- If you have an eviction notice for income-based housing (Section 8, MDHA, Urban Housing, etc.).
- You must be a Davidson County resident or Nashville Electric Service customer.
- Priority is given to single-parent families, seniors and community members with disabilities.
When To Apply
- Apply in person Monday or Tuesday between 8AM - 2PM.
- No appointment is needed.
- If you are 75 or older or medically homebound, please call (615) 269-6835 to make arrangements.
- The application can be downloaded and filled out prior to visiting our office. Mail-in or email applications are not accepted. You must visit with a service coordinator.
What To Bring
- Your ID.
- Income documentation such as paystub, unemployment, retirement, etc. for everyone who is staying in your house.
- Proof that you are currently receiving other forms of assistance such as SNAP, Social Security, or Section 8 may be used as your income verification.
- For utility assistance: Recent bill showing past-due amount. (Bills must be past due.)
- For rental assistance: You will be given a form for your property manager to complete.
Where To Apply
1600 56th Ave North
Nashville, TN 37209
From Charlotte: Head north at 51st Avenue (look for the Regions Bank with the gold dome). Turn left on Centennial. Turn left at 56th Avenue by the H&H Market (look for the Coca Cola sign). NeedLink is two blocks down on the left.
From Briley: Follow the parkway around all the way to the west. Exit onto Centennial Boulevard, and go left. Turn right onto 56th Avenue North. NeedLink is two blocks down on the left.
Bus Route 19 (Herman) - Tennessee & 51st Avenue Stop Walk down Tennessee Avenue, going west for five blocks, take a right at 56th Avenue and go north three blocks. NeedLink will be on your right.
Emergency Assistance Program FAQ
Q: Do you have funds?
A: NeedLink budgets carefully so that we never run out of funds completely. A committee meets each week to determine how many applicants we can help with the funding that is available.
Q: How long does it take to get help?
A: It does take a few days to process your application, so please plan ahead. We will notify you of a decision in 7-10 days. If your service is disconnected, we may be able to work on it sooner.
Q: How do you decide who to help?
A: We have enough funding to help about 4 out of every 10 applicants. Our committee carefully considers each situation. Elderly people, those with life-threatening medical conditions, families with very young children, and people whose service has been disconnected are our highest priorities. We also consider your payment history, the amount of your bill, and your ability to maintain housing and utility services once you receive assistance.
Q: Other than availability of funding, are there reasons someone would not receive help?
A: We are unable to help in the following situations:
- Your bill is very high.
- There is an underlying issue, such as a water leak, that is not being resolved.
- You have written a bad check that has not been paid off yet.
- Your account has been marked for fraud or theft of service.
- You provide incomplete or inaccurate information on your application.
- You have an old balance on an inactive account or at an old address. (We may be able to help with a deposit once this is paid.)
- You do not have a plan to pay the following month’s bill.
Q: Can you pay a deposit?
A: Yes. If funding is available, we may be able to help with your deposit. You must be establishing service in your own name and must use the deposit within two weeks. All past-due balances must be paid before your deposit can be paid.
Deposits are primarily for utility services. However, if a small amount is keeping you from moving into income-based housing, we may be able to assist with your deposit or help you locate resources.
Sponsors Who Make Our Work Possible
- Nashville Electric Service and Project Help Participants
- Metro Nashville Community Enhancement Fund
- The Frist Foundation
- United Way of Metro Nashville Outcome-Based Investment Program
- Piedmont Natural Gas Foundation
- The Boulevard Bolt
- The Memorial Foundation
- Sertoma Club of Nashville
- The Dorothy Cate and Thomas F. Frist Foundation
- The Community Foundation of Middle Tennessee
- Kroger Community Rewards Participants